Support

Something not working, or a question about your account? Email us. There is no phone line and no chat widget, so email is the fastest way to reach a person.

Where to write

support@yokeyourgym.com, from the address you use to sign in to Yoke. That is how we find your account and how we know it is you. We will never ask for a password, because Yoke does not use them.

What to include

• The email on your Yoke account, if you are writing from a different one.
• Your phone and its iOS or Android version.
• What you expected to happen, and what happened instead.
• A screenshot, if the problem is something you can see.

How long we take

We are a small team. Expect a reply within a couple of working days. Data requests and account deletions can take up to 30 days, though they are usually done in a few.

Sign-in codes

Yoke emails you an 8-digit code instead of using a password. If it has not arrived, check your spam folder, then request another. Codes expire, so use the most recent one you were sent.

Billing and subscriptions

Apple and Google take the payment for Yoke, so we cannot charge, refund or cancel on your behalf. Manage or cancel your subscription in the App Store or Play Store. If you were charged after cancelling, the store handles the refund, not us.

Your data

For a copy of your data, or to remove part of what we hold, email support@yokeyourgym.com and tell us what you want. To close the account entirely, see Delete your account. Our Privacy Policy and Health Data Disclosure set out what we collect and why.